You must be at least 18 years old and legally able to enter into binding contracts in New Zealand to use the Platform. By registering you confirm you meet these requirements.

Use of the Platform is not permitted where prohibited by law.

You must provide accurate, current, and complete information when registering and keep your account details updated, including your contact email, phone number, and any information required for bidder registration.

You are responsible for all activity occurring under your account and for keeping your password and login credentials confidential. You must promptly notify us of any unauthorised use of your account.

One account per person. Sharing, selling, renting, or transferring accounts or credentials is not permitted. We may refuse, suspend, or close accounts we believe breach this rule.

We may suspend, restrict, or terminate any account, listing, bid, or membership where we reasonably believe there has been a breach of these terms, fraudulent activity, or conduct that harms the Platform or other users, whether or not that conduct was intentional.

On termination, outstanding Fees and amounts you owe remain payable. We may disclose information where required by law or to protect the rights, property, or safety of Toivra, our users, or others.

Auction inventory Listings are created and managed by authorised Toivra administrators to maintain inventory quality and accuracy. Toivra may act as the seller for this inventory on its own behalf or as agent for a principal.

Marketplace Listings may be created by Approved Sellers only. Sellers must complete the marketplace seller application and be approved before listing, and must maintain approved status to continue listing.

We may refuse, suspend, or remove any Listing or seller approval at our discretion, including for accuracy, quality, or conduct concerns, with or without notice.

Sellers must ensure Listings are accurate and not misleading, that they have the legal right to sell the Vehicle, that the Vehicle is lawfully available for sale with clear title, and that there are no undisclosed encumbrances.

The following are required for listing completeness: a Vehicle Identification Number (VIN) and a registration number where applicable, accurate condition and damage disclosures, and photographs that genuinely depict the Vehicle.

Sellers must not list Vehicles that are illegal, stolen, encumbered without disclosure, or otherwise unable to be lawfully sold. We may remove such Listings, withhold payouts, and involve authorities where appropriate.

We may moderate Listings, including AI assisted content and authenticity checks, and may reject or remove Listings that are off category, prohibited, or otherwise non compliant with these terms.

If a Seller's Vehicle sells, the Seller must cooperate with the handover process, provide accurate documentation, and respond to Buyer enquiries within a reasonable time. Failure to do so may result in reversal of the sale, withheld payouts, and removal of selling privileges.

Every bid is a binding offer to purchase the Vehicle at the bid amount, subject to any reserve price. You must not bid unless you intend and are able to pay the full amount, including all Fees.

Bids are placed in the increments shown on the Listing. We may set minimum and maximum bid limits and may require additional verification for high value bids.

Toivra may extend an auction closing time when late bids are received, to allow fair response time for other Bidders. The closing time shown on the Platform at any moment is the governing time.

Auction results are final once the auction ends. The highest qualifying bid that meets or exceeds the reserve price is the Winning Bid. If the reserve is not met, the Vehicle may be withdrawn, relisted, or offered through other channels. Reserve prices may be set or changed before bidding and are not disclosed except where shown.

Proxy or automatic bidding is available where offered. You are responsible for any proxy bids you set and must ensure their maximum amount is acceptable to you.

To place bids you must first complete bidder registration, which collects required identification and contact information used to verify identity and deter fraud. We may decline, suspend, or reinstate bidding privileges at any time.

Shill bidding, bid shielding, bid siphoning, coordinated bidding, or any form of manipulating price or auction outcome is strictly prohibited. Bids or accounts involved in such conduct may be voided, reversed, and removed.

Payments are processed securely through our payment provider, Stripe. We do not store your full card details. By making a payment you authorise the charge for the full amount, including all Fees and taxes.

For auction purchases, winning Buyer payments may be held in escrow for up to 48 hours after the auction ends before being released to the Seller. This hold period supports dispute review and protects both parties. Release may be manual or automated at the end of the hold period where no dispute is raised.

Invoices are generated for completed sales and must be paid by the due date shown on the invoice. Unpaid invoices may attract further action, including account suspension, loss of bidding privileges, and forfeiture of the Vehicle.

Filing a chargeback or payment dispute without first contacting Toivra to resolve the matter may be treated as a breach of these terms. We may recover amounts owed, including reasonable costs, where a chargeback is made without a valid basis.

Refunds, where offered, are processed in accordance with our refund policy and New Zealand law. Vehicle sales are generally final; refunds are considered only where a genuine defect, misrepresentation, or Platform error has materially affected the transaction.

Vehicles, particularly salvage vehicles, are sold on an as is, where is basis. Toivra provides available information and AI assisted condition assessments to help Buyers, but does not warrant the condition, roadworthiness, or fitness for purpose of any Vehicle.

Buyers are strongly encouraged to arrange independent inspections, attend viewings where available, and use the inspection request feature before bidding or purchasing.

All Vehicle information, images, and AI assessments are provided in good faith but may contain errors. Final inspection by the Buyer is the Buyer's responsibility. Historically reported matters, including import damage records, are disclosed where known but do not constitute a warranty.

Sellers must disclose known damage, prior repair history, imported as damaged status, and any material defects. Failure to disclose may result in sale reversal and seller sanction.

After a successful sale, the Buyer and Seller must arrange Vehicle handover through the handover process provided on the Platform, including scheduling pickup and completing required documentation.

Title transfer, registration, warranted fitness certification, and any applicable Road User Charges remain the responsibility of the Buyer or Seller as applicable under New Zealand law, unless we expressly agree otherwise in writing.

Where a Buyer does not complete handover within the time provided, the sale may be cancelled, the Vehicle relisted, and the Buyer held liable for any loss or Fees incurred, with any deposit or payment retained at our discretion.

Toivra offers membership tiers, including Free, Pro, and Pro Max. Plans, pricing, features, and any recurring billing are shown on the membership page and may change over time.

Subscriptions renew automatically under the terms of our payment provider until cancelled. You may cancel at any time; cancellation takes effect at the end of the current billing period and access continues until then, except where we remove access for a breach of these terms.

Pro and Pro Max memberships unlock AI Tools subject to monthly usage quotas, with limits set per plan. Unused allowances do not roll over. AI Tools are provided for personal use only and may not be resold, shared, or automated beyond the features offered.

Subscriptions are not refundable except where required by law. We may adjust plan features, prices, and quotas. Price changes take effect from the next billing cycle with notice where reasonable.

Where a plan includes priority or earlier alerts, those alerts are provided on a best efforts basis and are not guaranteed to arrive on time or to arrive at all. Availability depends on device settings, network, and email delivery.

The Platform and all Vehicle information and AI Tools are provided on an as is basis. Toivra gives no warranty or representation regarding any Vehicle, the accuracy of Listings, the conduct of any user, or the outcome of any transaction.

To the maximum extent permitted by New Zealand law, Toivra is not liable for indirect, incidental, or consequential losses, or for loss of profit or opportunity arising from your use of the Platform or any transaction. Our liability for matters that cannot be excluded is limited, where permitted, to resupplying the relevant service or the cost of that resupply.

Where the Consumer Guarantees Act 1993 applies to you as a consumer and cannot be excluded, its guarantees apply and nothing in these terms limits your rights under it. Where we contract on a business to business basis, we exclude those guarantees to the extent permitted.

You indemnify Toivra against claims, losses, and reasonable costs arising from your breach of these terms, your misuse of the Platform, your conduct toward other users, or any inaccurate or unlawful content you submit.

All Platform branding, design, content, and software are owned by Toivra or our licensors and are protected by New Zealand and international law. You may not copy, reproduce, or misuse them except to use the Platform as intended.

You retain ownership of content you submit, such as Listing details and images. You grant Toivra a licence to use, display, and process that content for the operation of the Platform and related features, including AI assisted services and moderation.

You must not reverse engineer, decompile, scrape, or attempt to extract the source, structure, or data of the Platform, except to the extent permitted by law or for accessibility.

We handle personal information in accordance with the Privacy Act 2020 (New Zealand) and our Privacy Policy. We collect only what is necessary to operate the Platform, complete verification, and process transactions.

This may include your name, email, phone number, date of birth, address, identity and verification documents, payment information handled by our payment provider, bidding and transaction history, and device and usage data while you use the Platform.

Your personal information may be stored, processed, or transferred to, and accessed from, countries outside New Zealand, including where our service providers and cloud infrastructure are located. By using the Platform you acknowledge and consent to such cross border transfers. We take reasonable steps to ensure that providers we rely on offer protections consistent with New Zealand privacy law.

To the extent these terms and the General Data Protection Regulation (GDPR) apply to users located in the European Economic Area or the United Kingdom, Toivra acts as a data controller for the personal information it processes to operate the Platform.

We process personal information on the following lawful bases: performance of a contract with you, compliance with our legal obligations, our legitimate interests in operating and securing the Platform, and your consent where you provide it.

You may exercise any of the following rights where they apply: to access, rectify, erase, restrict, object to, or port your personal information, and to withdraw consent at any time without affecting lawfully processed prior activity. Requests can be made through the Contact page.

International transfers are made under appropriate safeguards as required by the GDPR, including standard contractual clauses or other recognised transfer mechanisms, and only where necessary to operate the Platform for you.

You may complain to your local data protection authority if you believe our handling of your information breaches the GDPR.

You may access, correct, or request deletion of your personal information subject to our legal obligations and Platform record keeping. We retain transaction and identity records for as long as required for tax, legal, dispute, and integrity purposes.